Transforming Outdoor Spaces, Enhancing Your Lifestyle
At M. Crew Gardens, we pride ourselves on delivering exceptional workmanship and excellent customer service. With over 15 years of experience in the industry, our team is comprised of skilled tradesmen who are dedicated to bringing your outdoor space vision to life. Whether you're looking to create a beautiful garden, patio, or driveway, we're here to guide you through the process.
Our Services
We offer a wide range of services to cater to your outdoor space needs. Our expertise includes:
Stonework
From formal arrangements to naturalistic designs, we use high-quality materials to create beautiful stone features that stand the test of time. Our expertise in stonework includes:
Formal gardens with geometric patterns
Driveways and paths with decorative stone
Gravel beds, driveways, and paths
Terracing and drainage solutions
Woodwork
We craft stunning wooden features that complement your outdoor space. Our woodwork services include:
Decking, fencing, and raised beds
Pergolas and outdoor seating areas
Sheds and garden offices
Walling and timber framing
Functionality and Customer Service
At M. Crew Gardens, we believe that functionality and aesthetics go hand-in-hand. We take the time to understand your needs and specifications, ensuring that your outdoor space is designed to meet your requirements. Our customer-centric approach means that you can trust us to deliver exceptional results, combined with a high level of customer service.
Project Journey
Our project journey begins with an initial consultation to establish your requirements and specifications. We'll work with you to create a bespoke design, incorporating your style and budget. Our promise is to provide a comprehensive, fully detailed, final quote with no hidden extras.
Throughout the project, we'll ensure that you're regularly updated on progress and that any necessary adjustments are made. Upon completion, we'll provide a two-year workmanship guarantee, giving you peace of mind and confidence in our work.
Values and Mission
At M. Crew Gardens, we're committed to:
Delivering high-quality workmanship
Providing excellent customer service
Offering value for money
Respecting all parties involved in the undertaking of works
Practicing ecologically friendly design and reducing our carbon footprint
Our mission is to achieve the highest quality finish to specification for our clients, exceeding their expectations and making their outdoor space vision a reality.
The Team
Our team is led by Martin, a renowned perfectionist with over 15 years of industry experience. With a strong reputation for delivering high-quality, lasting finishes, Martin is dedicated to ensuring that every project meets the highest standards.
Overall Satisfaction
The reviews for Martin's workmanship are largely positive, with two out of three reviewers being extremely satisfied with his services.
Detailed Review Analysis
Positive Reviews
Martin's work has been described as "completely perfect from start to finish" by Sam Kelly, who also praised his high level of responsiveness and recommended his services to others. Victoria Edmondson had a similar experience, describing Martin's work as "REALLY good" and praising his attention to detail, good communication, and ability to alter his plans to meet her needs.
Negative Review
However, Gabriele Cunningham had a very different experience, stating that she never received a response to her phone calls or messages, despite phoning both numbers multiple times to inquire about her garden and summer house project. This lack of responsiveness was a major issue for her, and she ended up giving Martin only 1-star.
Conclusion
While there are some positive comments about Martin's work, his poor responsiveness to Gabriele Cunningham's inquiries was a significant issue. This needs to be addressed to ensure that he provides an excellent service to all his customers.
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